Login into your Account and Simply Click on "Update My Information".
If you DO NOT Receive the Email containing the Discount Code, in your Inbox
Please Check your SPAM / JUNK Folder.
You have to Open the Email for the Discount Code to Activate.
Please also Add us your Safe List / Contacts, so future Emails are not Marked as Spam.
If you contact us asap ideally straight after ordering and before dispatch, then the Customer Service Team, should be able to remove or cancel items.
Accounts are Optional at Present.
Creating an account will be beneficial if you are a regular customer and order repeatedly. It will help track orders, and make reordering more efficient, as well having a access to advanced features.
By creating an account & subscribing to our newsletter you will be enrolled onto our rewards program, and will receive exclusive discounts, special offers, news updates, new product releases, competitions, shopping list and faster checkout.
You can be notified when an item comes back in stock.
You just have to Click the ORANGE BELL Icon (left of your screen) an click Let Me Know
If you haven't already, then Click Allow Notifications
We will try to make the product available and send it with the order.
If there is a delay we will inform you immediately that a product is not available.
We will try and find out when it will be available and give you the option either to wait for the item to come into stock and dispatched all the items together
Issue a refund for the product that is not in stock and dispatch the rest of the order.
All transactions will be charged in British Pounds Sterling (GBP).
Any transaction or currency fees are to be paid by the buyer.
Usually your order will be confirmed and products in your order will be allocated on reserve for you, once payment is confirmed and cleared.
if you payment is rejected or failed to clear, then you will be notified. The items will go back into available stock.
Any Item Specific Allergy Information will be Mentioned above in the Description / Product Images and/or on the Product Label.
All Food Products are Packed in a Factory that handles Peanuts, Tree Nuts, Wheat, Soya, Milk, Cereals containing Gluten, Lupin, Celery, Eggs, Mustard, Sulphites and Sesame Products.
Other Allergens such as Molluscs, Fish, Crustaceans maybe found in processed foodstuffs.
We are careful to include all Allergens, as this warning also applies to the additives, processing aids and any other substances which maybe present in the final product.
Non-Food Items are Stored / Handled / Processed in the Close Proximity of Food Products; Please beware that there may be Trace Allergens on the Outer Packaging of these Items.
Although all necessary precautions and procedures have been taken to remove stone Stalks Pips and any other products or Organic Debris. Some may remain in the product, PLEASE CHECK BEFORE CONSUMPTION.
If you are Unsure or Need Further Allergy Advice, please Contact with Us.
Most items will be packaged in the manufacturers original packaging.
In case of items where we are the manufacturer.
The items will be either packaged in Professional Retail Packaging or in Basic Simple Packaging.
For Food Items, Basic Simple Packaging is essentially product being weighed out and packed in a Clear Strong Food Grade Polybag or Pouch that is Heat Sealed, with a Label Detailing all Relevant Product Information.
Advertised Weights maybe made from either combination Different pack Sizes / Weights or as a Single Total Pack Size or Combined into a Single Pack Weight.
Any Item Specific Storage Instructions & Information will be Mentioned above in the Description / Product Images and/or on the Product Label.
Best Before Date is an Indication before quality degradation that applies only to unopened factory sealed packaging stored in the correct atmosphere.
Store in a Cool Dry Place, Away from Heat, Sunlight, Strong Odours. Once open, Decant into an Airtight Container and Seal Properly to Maintain Product Longevity.
Unless the short dated product was ordered intentionally, through our Reduce to Clear Section.
This will rarely, if not at all happen.
As we have very efficient stock control procedures and just in time procurement.
We consider short dated products to have less then 2 calendar months left until best before or expiry dates.
We usually mark down the product in the Reduce to Clear Section about 3 calendar months before the best before / expiry date.
Any item purchased in the Reduced to Clear Section is NOT Eligible for Return or Refund.
We primarily sell edible products that are Intended For and Safe for Human Consumption.
If you would like to feed pets or other animals, it is at your own discretion and risk, to do so.
We will use bubble lined paper mailers to dispatch single to a small multiple of items.
For larger orders, orders containing multiple products and fragile items, we will use cardboard boxes and adequate protection materials.
We may send your orders out using recycled, used / re-used packaging to help reduce our carbon footprint, reduce waste and keep delivery costs as low as possible.
We will also try and keep the packaging to a minimum for environmental and parcel weight saving reasons.
Most of our new packaging materials are recyclable and/or from responsible / sustainable sources.
Shipping & Delivery
We only Ship within UK at present. This includes Channel Islands, Scottish Highlands & Islands, Northern Ireland & British Forces Worldwide (Through BFPO).
Click on ‘My Account’ at the top left of the page.
Login using your username and password.
From your account dashboard you can view your recent orders, track your orders, manage your shipping and billing addresses and change your password.
We dispatch every order with tracked delivery service and once your order is processed, we send the email to your given email address with the courier and tracking number details.
Alternatively, you can also enter the tracking number into the tracking page on the couriers website.
We Primarily use Royal Mail, and depending on location and weight of order, we may use Parcelforce, UPS or Hermes.
You’ll be asked to select a delivery Service during checkout.
After which the system will select the most suitable courier for the order.
We are continually improving dispatch and delivery services to provide, value for money, peace of mind, quality, speed and reliability of service.
It depends on your location and delivery service selected.
We Aim to Process & Dispatch orders within 1-2 Business Days.
*All orders to be cleared by cut off time 1pm for SAME DAY Dispatch
All Days mentioned are Working Days (Monday - Friday)
If Express and Priority Services are chosen, your order will be made a priority and raised up to the top of the dispatch list.
All timescales listed are target / estimated time windows. And are not guaranteed.
We will do our best to process and dispatch orders ASAP.
Approx Delivery & Dispatch Timescales
Tracked Standard (1-2 day Dispatch - Delivery 3-5 Days)
Tracked Express (1 Day Dispatch - Delivery 2-3 Days)
Tracked Priority (SAME Day Dispatch* - Delivery 1-2 Days)
UK Special Zones
Highlands & Islands, Scilly Isles, Isle of Man, Channel Islands, Northern Ireland
Tracked Standard (1-2 days Dispatch - Delivery 3-7 Days)
British Forces Worldwide
BFPO deliveries can take anywhere from 7-30 days.
Delivery Details and Tracking numbers will be provided in your Confirmation Email.
All shipments returned to back to us are considered "undeliverable".
Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempt by the courier (i.e., the recipient is unavailable), or unclaimed shipments held by the courier exceeding the holding period.
Ideally if you miss a delivery, please check tracking number on the courier website and there will be an option to have the item redelivered to you, without further cost and on a day that suits you, if the parcel is still being held by the courier and is within the holding period.
You also maybe able to select a safeplace if you won't be in, this is done at your risk.
When we receive undeliverable shipments back to us, we will notify customers via email to arrange for re-delivery.
A re-delivery fee is chargeable regardless of the original order's eligibility for free shipping. This fee is the postage charges as set out in the Delivery Information.
We always aim for make sure our customers love our products, but if you do need to return an item from a order, we’re happy to help.
Please see the Returns & Refunds Policy before purchasing and returning the item.
Fill the Return Form and it will take you through the process.
If you are finding difficulty or get stuck, you can contact us.
That perishable products and/or products that have been sealed for health & hygiene, that have had there sealed broken, cannot be returned.
If you received incorrect item(s), kindly contact us within 24 hours from the time of delivery with photographic evidence.
We will promptly follow up with the replacement process.
We sincerely apologise if part of your order has arrived damaged on delivery.
Please Sign for as Damaged
Please contact us (via email) within 24 hours of delivery.
Please make sure you include:
● Your order number
● Your full name & delivery address
● Delivery Date & Time
● Detailed Description and photos of the damage.
● Photos of the exterior parcel (many angles) including with the shipping label, the interior packaging of bubble wrapping and/or stuffing used and the damaged product(s).
● Keep all the packaging materials (including the exterior box) until we have adequate proof for damage claims submission with courier.
We seek your understanding that we will not be able to entertain any damage/loss reports made after 24 hours of delivery as our couriers company will not allow for us to make such damage claims after their allowable window.
After the above process, we will promptly follow up with the replacement process.